IF you have forgotten your password.
Answer the security questions to obtain a TEMPORARY, one time use password.
We suggest that you copy/paste the generated password for accuracy.
You will be prompted to change your password when you log in.
In order to reset your password, you will need to know three things:
1.Username (first name plus last 5 of CCC ID # for students - first initial and last name OR first and last name for employees)
2. CCC 7 digit ID Number
3. Last 4 of your SSN
Once you have successfully entered three pieces of information a TEMPORARY password will be displayed.
Enter this TEMPORARY password into to login screen along with your username.
Next a message will display stating you will need to change your password from the TEMPORARY password to a password that is user generated.
In the old password location enter the TEMPORARY password and then proceed with your created password.
The password you create must follow the criteria below.
Must be at least seven characters long and not longer than sixteen characters.
Cannot be reset to any of the previously used 10 passwords.
Your password cannot contain your first or last name.
Must contain characters from all of the following 3 categories:
· Uppercase letters (A through Z)
· Numbers (0 through 9)
· Special symbols such as:!, $, #, % etc.
Having troubles coming up with a password here are some suggestions.
Mother’s maiden name with your birthdate and a special character.
Pet name special character and the current year